• Provide assistance to newcomers to make informed decisions about their settlement and understand life in Canada.
• Conduct series of needs assessments, referral activities that contribute to clients, SAFSS and NSP being aware of newcomer settlement needs, and referring clients to appropriate services and programs both within and outside of SAFSS. These services involve determining eligibility for services, assessing newcomers’ needs, helping newcomers make informed settlement related decisions.
• Provide information and awareness services through practical guidance to assist clients in coping with the problems of everyday living, e.g. housing, transportation, access to social and health services and more. This includes an introduction to the local community which would provide the newcomer with a sense of belonging to the new community and also provide information about their rights and obligations.
• Conduct workshops and information sessions, write letters and conduct one-on-one interviews with newcomer families. Individually and in groups, the incumbent will plan, co-ordinate and implement settlement-related activities and presentations for large and small audiences
• Work with other departments within SAFSS to access resources that will help clients overcome settlement barriers.

Direct Service Work with Newcomers/ Families

• Intake, assessing and creating action plans for clients.
• Providing information and referral services, advocating, interpretation, case management.
• Maintaining files and keeping information current.
• Computer proficiency; working on a system wide database.
• Working collaboratively with agencies and service providers in the Greater Toronto Area through outreach and promotional activities.
• Maintaining a database of all services provided and preparing all necessary reports as required by SAFSS management including monthly/quarterly/annually progress reports and ensuring target deliverables as per funding contracts.
• Attending team meetings, general staff meetings, and supervision and agency activities.
• Outreaching to newcomers in the community so that they become aware of and motivated to access SAFSS services.
• Providing services in a supportive and sensitive manner maintaining client confidentiality.
• Conducting itinerant services to better reach out to newcomer families at large.
• Any other duty that supervisor/executive director may assign.

Program Development

• Actively participate in settlement staff/SAFSS meetings.
• Participate on committees, attend workshops, conferences and seminars as approved by the program manager.

Administration

• Maintain and submit statistical information and reports as required by SAFSSand the funders.
• Maintain overall management of client caseload.
• Maintain updated information on services, resources and policies that are relevant to the settlement process.
• Ensure appropriate and confidential handling of client information and files.
• Submit regular administrative reports as required by SAFSS.
• Comply with SAFSS personnel policy and Standards and Code of Conduct.
• Comply with policies and protocols of the Ministry of Citizenship, Immigration andInternational Trade.
• Maintain Lines of Communication and Lines of Responsibility.
• Communicate regularly with the Program Manager and handle additional related tasks as required by Program Manager.