Intake Worker

Application Deadline: May 5, 2026

Location:
1200 Markham Road, Suite 214, Toronto, ON, M1H 3C3

Job Description:
The Intake Worker will support the SAFSS Settlement and Community Services teams by assisting newcomers, refugees, seniors, families, women, and youth in accessing essential programs and services. This role involves frontline client support, intake processing, and administrative assistance to ensure individuals are connected to appropriate SAFSS programs and external community resources.

Special Instructions:
To be eligible, participants must: • Be between 15–30 years of age at the start of the funded position • Be a Canadian citizen, permanent resident, or a person with granted refugee status • Have a valid Social Insurance Number (SIN)

Responsibilities:

Client Intake & Support

Greet clients and provide initial support and guidance
Assist clients in completing intake forms and registration processes
Help clients understand available SAFSS programs and services
Support clients in being connected to appropriate staff or external agencies

Administrative & Data Support

Enter and update client information in SAFSS databases accurately and confidentially
Organize and maintain client files and documentation
Assist with verification of documents and basic record management

Program & Service Support

Support workshop and program registration processes
Maintain attendance records and support tracking of participation
Assist with reporting requirements and data collection
Help update resource lists and prepare basic informational materials
Perform other duties as assigned

Qualifications:

Strong communication and interpersonal skills
Comfortable working with diverse communities and vulnerable populations
Good organizational skills and attention to detail
Ability to maintain confidentiality and follow procedures
Basic computer and data entry skills
Experience in customer service or community work is an asset

Reports to:
Settlement Program Manager