Client Intake and Assessment:

• Conduct initial intake interviews to collect demographic information, personal background, and service needs.
• Assess clients’ needs by reviewing the information provided and offering guidance on available programs and services.
• Ensure clients understand the services offered by SAFSS and how to access them.
• Develop individualized intake plans based on client needs and assist with their referral to relevant programs.

Data Entry and Record Keeping:

• Enter client information and assessment data into SAFSS’s database with high accuracy.
• Maintain up-to-date and organized electronic and physical client files, ensuring confidentiality and compliance with privacy regulations.
• Track and document client progress, including follow-up appointments and service referrals.

Support and Guidance:

• Provide clients with general information about available services, resources, and community-based support programs.
• Assist clients with completing necessary documentation for service enrollment and referrals to other programs or agencies.
• Offer emotional support and guidance to clients as they navigate the intake process, ensuring they feel heard and understood.

Collaboration and Coordination:

• Work closely with other team members and program coordinators to ensure clients are connected to the appropriate support services.
• Assist in coordinating service delivery and follow-up as needed.
• Collaborate with community partners to stay updated on available resources and services for clients.

Confidentiality and Compliance:

• Ensure all client information is handled with the utmost confidentiality and in compliance with SAFSS’s privacy policies and regulations.
• Follow established intake procedures to ensure that clients receive timely and appropriate services.
• Monitor intake trends and suggest improvements for process optimization.

Client Advocacy and Empowerment:

• Empower clients by actively listening to their needs and advocating for necessary services or accommodations.
• Provide resources and information to help clients make informed decisions about their service options.

Reporting and Monitoring:

• Assist in the preparation of reports related to client intake data, service usage, and program outcomes.

Administrative Support:

• Provide general administrative support, including scheduling appointments, answering client inquiries, and maintaining accurate office records.
• Assist in organizing community outreach and awareness campaigns related to SAFSS.