Chief Operating Officer (COO)

Application Deadline: January 10, 2025

Location:
1200 Markham Rd, Suite 214 Toronto, Ontario M1H 3C3

Job Description:
We are looking for an experienced Chief Operating Officer (COO) to oversee our organization’s ongoing operations and procedures. You will be the organisation’s second-in-command and responsible for the efficiency of services. The COO role is a key member of the senior management team, reporting only to the Executive Director. You will have to maintain control of diverse operations, so we expect you to be an experienced and efficient leader. If you also have excellent people skills and exemplary work ethics, we’d like to meet you. The goal of the COO position is to secure the functionality of the agency to drive extensive and sustainable growth.

Responsibilities:

Design and implement operational strategies, plans and procedures
Set comprehensive goals for performance and growth
Establish policies that promote organizational culture and vision
Oversee daily operations of the organization and the work of Managers (HR, Finance etc.)
Lead employees to encourage maximum performance and dedication
Evaluate performance by analyzing and interpreting data and metrics
Write and submit reports to the Executive Director in all matters of importance
Assist the Executive Director in fundraising ventures
Manage relationships with partners/stakeholders
Assist with proposal/grant writing
Other related duties as assigned by the supervisor

Qualifications:

Proven experience as a Senior HR and Office Manager
Understanding of functions such as HR, Finance, and Settlement sector.
Demonstrable competency in strategic planning and Program Development
Working within a Unionised environment is a must
Experience in fundraising will be a plus
Working knowledge of data analysis and performance/operation metrics
Working knowledge of IT/Business infrastructure and MS Office
Outstanding organizational and leadership abilities
Excellent interpersonal and public speaking skills
Aptitude in decision-making and problem-solving
BSc/BA in Business Administration or relevant field; MSc/MBA is a plus

Reports to:
Executive Director (ED)